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Customer Service
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Terms & Conditions |
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- Prices And Product Information Displayed On Our Website
Our company uses sophisticated automated routines to update and maintain our
website pricing and product information. Inventory data is usually updated in real time
by our vendors to give our clients the most accurate information available and pricing is based
on daily cost files received from our multiple vendors on weekdays.
Pricing is not be updated on weekends or holidays.
Orders are processed during our regular business hours only. Orders placed
outside of our regular business hours including weekends and holidays, will be
processed on the next business day subject to stock and pricing availability.
Selling prices are calculated based on the lowest cost available from our
distribution network without regards to if the lowest priced distributor
actually has stock or where that stock is located. This practice usually guarantees our clients the best
pricing. Should the situation arise that we cannot honour a price for an item
because the lowest priced distributor does not have stock, will not be getting
stock in a timely manner, made a pricing mistake, the costing information we
received was obsolete, we could not source the
product at a competitive price from another distributor, or you placed your
order while we were closed and the pricing was no longer in effect at our
distributors on the next business day, we will contact you
with your options and cancel the order if that's your decision.
We do not offer price protection. Most items are sold at deeply discounted prices
and are shipped on demand from our distributors and manufacturers which protect against sudden price fluctuations.
This practice allows us to offer the best pricing possible to our clients as we
are not forced to maintain higher pricing to clear out overstocked or old inventory. We reserve the right to cancel or refuse any order with or without notice or to limit quantity. Deposits for orders are non-refundable.
Product information including photos, descriptions, specifications, warranties,
or downloadable materials are provided on an as-in basic because they come from
third party sources beyond our control. We are not responsible for any
errors, omissions, or claims that maybe stated. We recommend to our
clients that they seek out information on any product directly from the
manufacturers website as no other source can be guaranteed accurate. As we
are not responsible for errors in the content, we cannot accept return requests
based on any errors displayed on our website. Note that some product
photos may be that of the product series and not of the actual product.
- Shipping
Please see the
Customer Support
tab for more information on shipping and rates.
- Order Cancellation
Please see the
Customer Support
tab for more information on order cancellation.
- System Availability
My Teknology Computer Inc. makes every effort to maintain 100% system availability, except during scheduled maintenance periods. Should we experience technical difficulties, My Teknology Computer Inc. is not responsible for orders that are not processed or accepted.
My Teknology Computer Inc. sends an order confirmation for each transaction. If
you place
an order but failed to receive the emailed order confirmation, we suggest
checking your email junk filter or contacting our office to ensure your order was placed
successfully.
- Payment and Sales Tax
My Teknology Computer Inc. accepts standard Visa and
MasterCard credit cards issued by a Canadian financial institution. We do
not accept foreign credit cards, Visa or MasterCard debit cards, gift
cards, or the pay-as-you-go type of card due to the high risk of fraud.
We do accept Interac eTransfers (debit card) with prior arrangements.
Canadian Government, Government funded institutions, and Fortune 1000
purchase orders accepted - please contact our accounting department for
details.
We do not accept payment from or do business with
individuals or businesses outside of Canada for security reasons.
All payments
must be in Canadian funds. Current billing address and phone information
must be included with every order.
The billing and shipping information you provide must match the information held by
your financial institution as this information is used in our security
verification processes. If you financial institution cannot verify the
information you enter, you will have to contact them to update or correct
their records.
Sales Tax and environmental levies will be charged depending on the
shipping address as required by law. My Teknology does not charge local
taxes for Provinces where we are not registered.
- Warranty & Product Return Policy
Please click on the
Customer Support tab for details information.
- Disclaimer
The information, services, products, and materials contained in this Site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law, My Teknology Computer Inc. disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, noninfringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, My Teknology Computer Inc. does not represent or warrant that the information accessible via this Site is accurate, complete or current. Price and availability information is subject to change without notice.
My Teknology Computer Inc. reserves the right to refuse or cancel service without
explanation.
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