Upon placing your order, our system notifies you via email with the order details. Once
My Teknology Computer Inc. has shipped your order, we will send you a new email with the tracking details plus the courier used to transport the order. To check the status of your delivery,
click the weblink contained in the email (if present). If your shipment is overdue,
please consult the carriers tracking information which contains the most
up-to-date information. If you would like to contact us, please wait 24 to 48 hours
after the due date before doing so as most overdue shipments appear
within that time frame. Customer Support.
How can I change or cancel my order?
Contact Customer Support
We'll do everything possible to accommodate your
request, however there may be a possibility that your order has already
been shipped. Once an order has been shipped to you or from the distributor to our retail store in the case of pick up orders, it can no
longer be cancelled.
How and when are confirmations sent out?
Order confirmations are sent out via e-mail automatically. You will receive
an order confirmation usually within minutes of placing your order. You will receive your shipping confirmation once your package has
been shipped from our warehouse indicating that we've shipped your
order. The shipping confirmation usually includes a tracking number if the carrier provides this service.
I didn't receive an order and/or shipping confirmation. What do I do?
If you have not received your order confirmation within
24 hours of placing your order, please contact our Customer Support
department to verify we actually received your order. Issues with
the internet can interfere with us receiving orders. Shipping
confirmations are not sent until the order is shipped. If you have
not received a shipping confirmation within the time frame of the
shipping service you selected, please review your order online for any
changes or updates or contact our Customer Support
Why was my order backordered and when will I
My Teknology Computer Inc. uses state of the art technology allowing
you to view the inventory status of manufacturers and distributors
across Canada to determine if a product is available.
Unfortunately, information can occasionally be incorrect - this is
beyond our control. After processing your order, we may find out that
the inventory was not accurate, the product was damaged, the source
showing stock was priced higher than acceptable, or the the item was the
wrong colour. In such a case, we will notify you via email that the
item is on backorder and do our utmost to fulfill the order as soon as possible.
If you would like us to cancel the "unshipped" item, contact Customer Support.
How can I check the status of my order or track my package?
If you would like to check on the status of your order or track your package(s),
just log into your Account.... go to http://www.myteknology.com and click on "My Account". Enter your Account No. and Password and then go to "View Order History". This will show you all the orders you have placed along with shipping status and tracking details. If you need
further assistance contact Customer Support.
Check Orders and Shipments
Tracking your order is simple. All you need is the Order
Tracking Number and carrier used from the email we sent you when
notifying you that your order was shipped.
Click on the appropriate carrier and proceed to track your order.